ONLYOFFICE™ Server Support Provision
The technical support for the open source version is provided on a commercial basis. Using the open source version of ONLYOFFICE™ you get all the advantages of open software for the business effectiveness enhancement and additionally professional support directly from the developers.
Advantages of ONLYOFFICE™ technical support:
- Incident solution guaranteed
- Dedicated support manager
- 9/5 technical support (9 hours a day, 5 days a week)
- Help of experts developing the software to solve the issues of any complexity
- Support is provided in 5 languages
The 1 year subscription costs $750. Work on a request starts from the moment all the necessary data from the client is received (remote access, problem description). Weekend days are days off.
Buy 1 year subscription
1 incident takes not longer than 15 days.
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for ONLYOFFICE™ Server
ONLYOFFICE™ Server version users are offered a full spectrum of technical support included into the subscription:
- Initial installation and environment installation
- Updates installation (beginning with version 7.5 and later)
- Database transfer from SQLite to MySQL
- Basic setup (SMTP settings, ONLYOFFICE™ Mail and ONLYOFFICE™ Talk, connection of third party disk storages)
- Secure protocol (HTTPS) transfer
- Version transfer from Windows to Linux
- Online editors connection
- Bug fixing
You can order a paid demonstration of ONLYOFFICE™ possibilities based on your company needs filling the form here.
Consult our FAQ section for more information on what is included into the paid support.
To ask your question or leave a request for support, please, write to email@example.com