How ikuTeam delivers secure collaboration in Atlassian with ONLYOFFICE

In the world of team collaboration, efficiency and security are paramount. For users of powerful platforms like Atlassian Jira and Confluence, the ability to work on files seamlessly within their existing workflow is a game-changer. This is the challenge that ikuTeam, a company dedicated to removing collaboration friction, decided to solve.

Their mission is to help teams collaborate smarter by making file management in Jira and Confluence seamless, secure, and always in context. Today, we explore how their integration with ONLYOFFICE allowed them to build powerful apps that deliver on this promise, overcoming critical challenges related to data privacy and residency.

The challenge: data residency and privacy limitations

Initially, ikuTeam relied on the Microsoft Office 365 WOPI API to enable file previews and editing within Jira and Confluence. While functional, this approach presented significant limitations as their customer base grew. Clients in the USA, European Union, and Australia had strict requirements for data privacy and residency, demanding guarantees that their data would be processed and stored within their specific geographic regions.

Microsoft’s model could not provide the stringent data residency guarantees these enterprise customers required. This gap pushed ikuTeam to search for an alternative that could meet complex compliance needs without sacrificing the smooth user experience their customers expected.

The solution: a privacy-first approach with ONLYOFFICE

After a thorough evaluation, ikuTeam discovered ONLYOFFICE. It quickly became clear that ONLYOFFICE was the perfect fit to power their apps. The decision was based on several key factors:

• True data residency: ONLYOFFICE enabled ikuTeam to deliver enterprise-grade privacy and security with complete control over data location.
• Superior developer experience: The implementation process was straightforward, and customization was easier compared to their previous solution.
• Richer feature set: ONLYOFFICE provided the foundation to offer more powerful and feature-rich tools to their customers.

Security and privacy have always been top priorities for ikuTeam, which is currently implementing ISO 27001 controls. By switching to ONLYOFFICE, they were able to build apps that provide 100% end-to-end data processing and residency across multiple regions. This move gave them the final piece needed to meet the strict compliance demands of their global customer base.

The results: powerful and secure apps for Atlassian

With the ONLYOFFICE engine, ikuTeam successfully developed two powerful apps that enhance the Atlassian ecosystem with secure and robust editing capabilities.

Team Files for Confluence & Jira

Team Files for Confluence allows users to connect their existing cloud storage, including SharePoint, OneDrive, Google Drive, Box, Dropbox, and Egnyte, directly to Confluence pages. The app is also available for Jira. Thanks to the integrated ONLYOFFICE engine, teams can edit Word, Excel, PowerPoint, and PDF files with features such as autosave, comments, and synchronized permissions. The entire experience runs securely on Atlassian Forge, creating a unified workspace for real-time collaboration.

Office Editor for Confluence & Jira

Office Editor for Confluence empowers teams to open, edit, and save Microsoft and Open Office files directly on Confluence pages. The app is also available for Jira. Users can work with advanced features such as tracked changes, pivot tables, formulas, and digital signatures. All permissions remain synchronized, and no data is ever stored outside the Atlassian environment, ensuring complete security and compliance.

By integrating ONLYOFFICE, ikuTeam provides customers with full assurance that their data remains theirs. Files are never read, scanned, stored, or used for training AI models. This commitment to privacy, combined with a superior user experience, has allowed ikuTeam to deliver a collaboration solution that users can trust completely.

“The foundation we needed”

The team at ikuTeam is highly satisfied with the results of integrating ONLYOFFICE. They recommend it as an easy-to-implement, highly customizable solution that provides the depth of features modern teams require.

Nelson Pereira, Head of Product at ikuTeam, summarized the impact of the partnership:

ONLYOFFICE gave us the foundation we needed to create apps for Jira and Confluence that truly respect our customers’ data. Today we can deliver secure and private collaboration with complete data residency across multiple regions, giving teams the confidence to work without compromise.

This collaboration showcases how the right technology partnership can empower developers to build solutions that are not only powerful and user-friendly but also secure and compliant by design.