TeamLab 7.0: pricing

27 September 2012 By Nina 212 401 views
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Recently we have received a lot of inquiries about our pricing policy after the release of the new version of TeamLab. This post is aimed at answering those questions and generally clarifying the situation.

TeamLab 7.0 is a virtual office that includes the following modules and instruments: “Documents” with online editors on board, “Projects”, “CRM”, “Community”, “People”, “Calendar” and “Mail”.

The office is going to be available in 2 packages:

1) TeamLab Office Edition – a commercial version of the product.

2) TeamLab Public Edition – an open source version.

TeamLab Office Edition will include all of the modules and instruments mentioned above and is going to be available in two deployment models: SaaS and Server Solution.

The price of the SaaS version of TeamLab Office Edition will depend on the number of portal’s active users. We are planning to offer the following pricing plans:

1-10 Users              12 USD/month

11-15 Users            25 USD/month

16-25 Users            50 USD/month

26-35 Users            75 USD/month

36-50 Users            125 USD/month

51-100 Users          250 USD/month

101-500 Users        500 USD/month

The free trial period will start from the day of Teamlab 7.0 stable release and will last for 30 days.

The Server Solution of TeamLab Office Edition will allow you to create your own TeamLab portal in a private cloud. The release of the server solution is expected to take place two month after the introduction of the stable SaaS version. The product is going to be distributed as an installation under a commercial license. The pricing policy will be announced later.

We are willing to provide non-profit organizations and educational institutions with indivudial plans for TeamLab Office Edition.

TeamLab Public Edition is a free opensource solution that includes all of the modules and tools of TeamLab 7.0 with the exception of online editors. The source code will be available for download on Sourceforge.com and Github.com. A step-by-step instruction on how to install it will be at your disposal on our website. TeamLab Public Edition will be licensed under the Affero GPL license.

What about TeamLab 6.5?

We will continue to support TeamLab 6.5 for 6 months after the release of the stable version of TeamLab 7.0 on old terms. After 6 months users will be offered to either switch to TeamLab SaaS Office Edition or install TeamLab Public Edition on their own server.

Comments (212)
  1. Chrys Zampas - Reply
    September 27, 2012 at 11:28 am

    Hi

    Thanks for the clarifications. I just have two questions:
    1. What are the software requirements to install TeamLab Public Edition to our servers?
    2. Will we be able to migrate our projects to our local servers?

  2. Chrys Zampas - Reply
    September 27, 2012 at 2:44 pm

    Thanks Nina for the answer. To be honest I would prefer a free pricing plan in the TeamLab Office Edition. Maybe for 1-2 users.

    I could install it on my server, but my server is Linux so I can’t.

    But I understand your business model. All the best!

    • Nina - Reply
      September 27, 2012 at 4:04 pm

      Thank you for your warm words, Chrys!
      Unfortunately, we are not planning to support Linux in the nearest future.
      Thanks for understanding!

  3. Nina - Reply
    September 27, 2012 at 1:52 pm

    Chrys, thanks for the comment!

    The requirements will stay the same (the details are here – http://ignum.dl.sourceforge.net/project/teamlab/TeamLab%20v6.0/TeamLabServerVersion.pdf)

    Migration will also be possible.

    • George - Reply
      September 27, 2012 at 3:49 pm

      Thank you very much for clarification. Now that the pricing policy is clear I have a feeling that the service is reliable.

      • Nina - Reply
        September 27, 2012 at 4:06 pm

        Glad to hear it, George!

  4. JF - Reply
    September 27, 2012 at 2:48 pm

    Does that mean that there wont be any free service with your servers from now on?

    • Alex - Reply
      September 27, 2012 at 3:28 pm

      The free edition will be available only in the open source solution.

  5. Pavel - Reply
    September 27, 2012 at 2:58 pm

    so 7 is beta, how to send feedback and questions as a beta tester?

  6. dejah - Reply
    September 27, 2012 at 3:14 pm

    If I read correctly, it says: “TeamLab Public Edition is a free opensource solution that includes all of the modules and tools of TeamLab 7.0 with the exception of online editors”.
    It means if I understand correctly the free edition will no longer be SAAS but “own server” only.

    • Alex - Reply
      September 27, 2012 at 3:24 pm

      You got it absolutely right: the free edition will be available only in the open source solution that you can use for deploying TeamLab on your own servers.

  7. Andre - Reply
    September 27, 2012 at 5:40 pm

    Do you have more informations about the Saas Version.
    1-10 User means Current Users ?
    how many disk space has each user?
    Can you tell me a deadline for the free usage?
    We are only 5 users at the moment, is a small package planned?
    Does 12 Dollars means for each user or for 10 Users?

    • Nina - Reply
      September 28, 2012 at 9:18 am

      Andre, you’re absolutely right – 1-10 Users means current active users.

      There will be no space limits for each user, though the storage will be provided for the whole portal. Minimal storage for 1-10 users is 10 Gb.

      Regarding the “deadline” of the free usage. When the stable version of Teamlab 7.0 is released you will have a month of a trial period before the payment process.

      $12 means for 10 Users, of course. $1,2 per user.

      Small package for 5 is not planned yet, though we’ll be glad to receive your feedback in our feedback form – http://feedback.teamlab.com/

      • Victoria - Reply
        October 22, 2012 at 6:45 am

        Is there a way to export your data off for closed projects when you start getting close to the 10GB?

        • Nina - Reply
          October 26, 2012 at 9:56 am

          Victoria, currently, there is no such an opportunity.
          The only option is to backup portal data and recover it on your server afterwards.

  8. Peter - Reply
    September 27, 2012 at 10:39 pm

    1-2 FREE Saas users makes a better business decision – Most people will upgrade within a few months and once you start adding clients, info ..etc.. and love the product nobody will backed up … Don’t close the door to tester ans System Admis that want to check the solution before full migrate!!! Anyway just my 2 cents on this topic.

    Thanks!!

    Peter

    • Nina - Reply
      September 28, 2012 at 9:25 am

      Peter, thanks for the feedback, we’ll take it into consideration.

      • Taro - Reply
        October 10, 2012 at 1:47 pm

        I fully agree to Peter.
        Taro

        • Peter - Reply
          October 10, 2012 at 3:37 pm

          Dear Teamlab,

          I guess that the majority of the early adopters will appreciate a Free SaaS Option ( plus it will make us really happy) 1-2 Free Users and perhaps 500mb Disk Space. I can bet you that they will turn into Paid customers in no time!

          Thanks and Keep it Up TeamLab!

          Peter

          • Nina - Reply
            October 11, 2012 at 1:59 pm

            Peter, thank you for the input.
            We’re currently gathering the feedback to make a better decision. We’ll take your opinion into consideration.

            • Greg - Reply
              October 26, 2012 at 9:34 am

              i really second this idea that 1-2, maybe 3 free users should really be an option as SAAS, it is so usefull for consultant like us to show our ‘customers’ the great advantage they would have to use such a solution.. once convince, they will surely become plan users as their organisations are greater than 2-3 people

              my 2 cents

  9. Милинис Михаил - Reply
    September 28, 2012 at 12:09 am

    Проясните пожалуйста: я хочу пользоваться SaaS версией портала и мне не нужен онлайн-редактор. Достаточно просмотра. Сейчас у меня около 50 пользователей. Сколько это будет стоить?

    • Nina - Reply
      September 28, 2012 at 8:20 am

      Михаил, SaaS решение включает в себя все существующие модули и инструмены TeamLab, отключить тот или иной невозможно.
      Поэтому использовать saas версию без редактора не получится.
      Соответственно, стоимость будет совпадать с указанной выше.

  10. Drex - Reply
    September 28, 2012 at 3:52 am

    When will TeamLab Public Edition be available? Will TeamLab 6.5 still be released as an open source solution?

    • Nina - Reply
      September 28, 2012 at 8:38 am

      Drex, TeamLab Public Edition will be released after the stable SaaS version is launched. We can’t say the exact day yet.
      The good news is Teamlab 6.5 will be definitely released as an open source solution.

  11. Steve - Reply
    September 28, 2012 at 1:32 pm

    Just a thought; in general the pricing over all is excellent. But it seems that some one who has 100 employees paying $250 per month will really have a hard time adding that 101st employee because the price doubles for adding that single employee, and may cause them to host their own? Maybe consider a per user fee over 100 or more group breakdowns IE 101-200 201-ETC.

    • Nina - Reply
      September 28, 2012 at 2:49 pm

      Steve, thank you very much for your opinion! We’ll take it into consideration and try to solve the “gap” )

      • Brian - Reply
        October 9, 2012 at 9:13 pm

        One way to smooth out those gaps is to price per user and decrease the price per user in tiers. For example, up to 10 users is $12 ($1.20/user), then the next 10 users are less than $1.20, etc.

        If you look at your current pricing plan in those terms, it is not very rational:

        First 10 users: $1.20/user
        Next 5 users: $2.60/user
        next 10 users: $2.50/user
        next 10 users: $2.50/user
        next 15 users: $3.33/user
        next 50 users: $2.50/user
        next 400 users: $0.33/user

        Usually, each tier has a lower price per user. You might want to reconsider the whole plan.

        • Nina - Reply
          October 10, 2012 at 9:19 am

          Brian, thanks for the advice – we’ll take it into consideration.

          • Юлия - Reply
            October 10, 2012 at 2:01 pm

            Поддерживаю Брайана!

            • Nina - Reply
              October 12, 2012 at 10:31 am

              Принято, спасибо)

  12. Maarten - Reply
    September 28, 2012 at 2:26 pm

    Hello,

    Could you please inform us how much storage space the TeamLab Office Edition will have with 1-10 Users?
    And we would like to know if the Mail client will also be available for an SMTP server config? Now it’s only via POP Server.

    Best regards,

    Maarten

    • Nina - Reply
      September 28, 2012 at 3:16 pm

      Hi, Maarten!
      1-10 users pricing plan will provide you with 10 Gb storage.
      As for SMTP server, we are thinking about it.

      Thanks for your feedback.

      • claudia - Reply
        October 8, 2012 at 10:55 pm

        Yes. Please SMTP. POP is old fashioned and dos not work with modern email-providers. Please!

        • Nina - Reply
          October 10, 2012 at 8:56 am

          Hello, Claudia!
          Good news: SMTP is already supported )

  13. Mini - Reply
    September 28, 2012 at 3:56 pm

    Hi,

    Im looking for TeamLab 6.5 and I can’t find on sourceforge.

    Please could you provide a link.

    Im also interresting by the release 7.0

    You made great work
    Keep going on !!!

    Mini

    • September 28, 2012 at 6:40 pm

      Hi, Mini!
      Teamlab 6.5 is not released yet. We’ll make an announcement as soon as it is out)

      Thank you for your words! We’ll keep going on)

  14. Maarten - Reply
    September 28, 2012 at 3:42 pm

    Hi Nina,

    Thanks for your reply. 10 Gb of storage is fine. And I assume that the storage can be upgraded to 50 Gb?

    One last thing. In my experience SMTP is the standard by which the vast majority of mail of transferred on the Internet. This also counts for us. So we will be very happy if SMTP would be provided in the new version.

    Finaly I want to complement you with the new version! It looks awesome and is very user friendly!

    Best regards,

    Maarten

    • September 28, 2012 at 6:37 pm

      Yes, Maarten, you are absolutely right, the storage can be upgraded.

      As for SMTP – we’ll take it into consideration.
      And thank you for the warm words, we did our best to make the new version user friendly)

    • October 1, 2012 at 2:43 pm

      Hi, Maarten!
      We have good news for you)
      First, SMTP is already supported by us.
      Second, POP3 and SMTP connection is also implemented.
      Please, let me know if you meant IMAP.

      Best regards,
      Nina

  15. Scott - Reply
    September 28, 2012 at 7:45 pm

    “online editors.”

    First, does this only include the document editor, I assume? Surely there is still an “editor” for discussions?

    Second, how will we edit documents in TeamLab Public Edition? Will there be any options for integration with Google Docs or 3rd party editors, or will we be forced to manually import/export our docs?

    This makes me sad 🙁

    • October 1, 2012 at 9:16 am

      Hello, Scott!
      We say “online editors” as they include text editor, released but not announced spreadsheets editor, upcoming presentations editor and planned PDF)
      Concerning the “editor” for discussions – could you please, clarify, what do you mean?
      As for Teamlab Public Edition, there will be no options for integration with 3rd party editors. This is the only limitation of the opensource version.

  16. Pantelis - Reply
    September 28, 2012 at 9:43 pm

    The pricing model is very good and competitive considering the other project colaboration tools. And of cource way better than your previous storage based pricing model 🙂

    12 usd is nothing for a small orginization to pay in order to access in a tool with so many features. We will defenetly keep using teamlab after the upgrade as a small business.

    Business wise i would also recommend a free online edition, with some limitation for freelancers. That will also help the growth and marketing of teamlab.

    I wish you all success so we can enjoy more of teamlab

  17. September 30, 2012 at 12:00 pm

    Pantelis, thank you very much for your opinion, support and recommendations!
    As for the free online edition, we’ll definitely think about it.
    Wish you good luck too and thanks for staying with us)

  18. Terry Williams - Reply
    October 1, 2012 at 6:53 pm

    Can you clarify what is happening for the open source version 6.5 vs. 7.0? I think you are saying the following: 6.5 will be provided open source fully – as it is in use today. And, 7.0 will be provided with the exception of online editors. Is this correct? And, do you have a timeline for the 7.0 open source version to be released without online editors? Thanks!

    • October 2, 2012 at 9:12 am

      Hi, Terry!
      6.5 open source is not released yet.
      By saying “we are going to support 6.5 for 6 months” we mean current 6.5 SaaS version.

      Free opensource solutions both will be provided without online editors – 6.5 and 7.0.

      Unfortunately, now we can not tell the exact day of 7.0 open source release, but we can assure you, it’s going to happen soon after SaaS stable version is out.

  19. Erlend Mongstad - Reply
    October 2, 2012 at 12:02 am

    Hi!

    Will some kind of API be supported in Office Edition?

    If not… The API is what makes TeamLab so powerful compared to other CRMs out there. I don’t care if I need to pay 12USD pr month, as long as the API support continues… If the API is going down, I’m going to have nightmares thinking about all the work I’ve spent integrating TeamLab into our CMS:/

    • October 2, 2012 at 11:25 am

      Erlend, don’t worry, of course we will continue supporting Teamlab API!

  20. Andrey - Reply
    October 2, 2012 at 8:49 am

    Really reasonable idea!

    • October 2, 2012 at 9:13 am

      Thanks for support, Andrey!)

      • Andrey - Reply
        October 3, 2012 at 8:29 am

        Это я пытался оставить комментарий к сообщению Steve: … Maybe consider a per user fee over 100 or more group breakdowns IE 101-200 201-ETC.

        Не логичнее было бы установить плату за конкретного пользователя (например, доллар), которая уменьшалась бы в зависимости от количества зарегистрированных пользователей? В предложенной вами схеме какие-то уж очень резкие скачи цен, которые, как мне кажется, будут довольно чувствительны как для небольших компаний, так и для крупных.

        • Andrey - Reply
          October 3, 2012 at 9:49 am

          А ещё логичнее, как мне кажется, было привязать стоимость к количеству активных проектов, а не пользователей, так как открытые проекты в большей степени характеризуют активность команды, чем количество пользователей.
          Возможно неслучайно именно такая система реализована у сервиса, альтернативой которому вы себя позицианировали.

          • October 4, 2012 at 8:30 am

            Андрей, спасибо за Вашу идею. Мы сейчас как раз рассматриваем различные варианты тарифных планов, так как в посте приведены ориентировочные. Мы обязательно учтем пожелания пользователей.

  21. Ian - Reply
    October 3, 2012 at 11:04 pm

    So this is great.. hook us all on your program then start charging us?? Fantastic. Now I have to start all over and use another service. It’s truly insulting you don’t provide the open source for Linux being the source for 90% of servers people use!!

    I understand business but I’m very disappointed.

    • Taro - Reply
      October 10, 2012 at 1:54 pm

      Ian, these guys also need to make a living. If they give away everything for for free, how should this work?
      I really like the job they did, the platform provides very good functionality and seems to quite stable.
      I had a look at quite some platforms, this is definately the one that I liked best.
      Taro

      • Nina - Reply
        October 11, 2012 at 2:07 pm

        Taro, thank you very much for support and warm words!
        We appreciate it.

  22. Nicholas Barry - Reply
    October 4, 2012 at 2:08 am

    Thanks for providing such a wonderful service! We’re a nonprofit with a small budget, so if we can figure out a way to host the public version, we’ll do that – sorry we can’t support you monetarily! Many thanks for creating Teamlab. I’m sorry to hear that some users feel entitled to something that has been provided free of charge. I’m glad to see that nearly everyone feels the same way that I do – that the service is well worth paying for.

    • October 4, 2012 at 8:41 am

      Nicholas, thank you very much for your support and warm words! It is very important for us.
      Besides, just wanted to remind you that we are planning to provide non-profit organizations and educational institutions with indivudial plans for TeamLab Office Edition.
      So feel free to contact us when you are ready to switch to 7.0.

      • MikeDS - Reply
        October 10, 2012 at 3:31 am

        Hi Nina,

        As for the non-profit/educational institutions:

        1. will there be a SAAS that you will support for use by such institutions?
        2. what might be the requirements/paperwork so we may avail of your tools?

        Thanks and more power to TEAMLAB!


        c”,?

        • Nina - Reply
          October 10, 2012 at 9:15 am

          Hi, Mike!
          Yes, we are planning to support a SaaS version of Teamlab for non-profit and educational organizations with individual plans.
          Regarding the requirements, can not tell you about them exactly at the moment, as they are still in process.
          However, we accept such type of requests here: support@teamlab.com
          Thank you!)

  23. Samuel - Reply
    October 4, 2012 at 5:48 pm

    Thank you for the wonderful update. Good luck with the sales.

    Will there be mobile edition bundled with public 7 (opensource) or 7 (office opensource edition)? thank you!