Customizing Your TeamLab Portal

15 November 2011 By Elena 47 996

Nowadays there is surely no system that can’t be customized, at least minimally. TeamLab platform is no exception. Reading this post, you will learn what exactly you can adjust on your portal and how.

Within TeamLab platform two customization types are offered:

  • individual customization that affects the portal account of a certain user only,
  • general customization that affects all the portal users.

Individual Customization

Click to zoom inTo access these settings, enter your portal, click the link with your name at the very top and select ‘Customization’ option from the list. After that the ‘My Tools’ page will open introducing the ‘Customization’ tab where you can change the language of your portal account and choose a skin from the list with available ones.

The standard language that is selected by default corresponds to the language option chosen in the common portal settings by an administrator. Selecting another language from the drop-down list on the ‘Customization’ tab and clicking the ‘Save’ button, the standard language will be changed within your account only.

The skin option that is selected by default on the ‘My Tools’ page corresponds to the skin chosen in the common portal settings by an administrator. You can change the current skin to the one you like best ticking the appropriate box and clicking the ‘Save’ button. The change will also be applied to your account only.

General Customization

General customization is available to portal administrators only and includes the following settings:

  • language and time zone settings,
  • DNS settings,
  • trusted mail domain settings,
  • password strength settings,
  • greeting settings,
  • team template,
  • skin settings.
  • Click to zoom inTo customize your TeamLab portal, enter your login details and click the ‘Portal Settings’ link on the start page or within the ‘Community’ module on the dashboard. After that the ‘Settings’ page will open with the ‘General’ tab activated. Here you can configure the following settings:

    Language and Time Zone Settings
    Select a language that will be the standard one for all the portal users as well as the time zone corresponding to your location from the appropriate drop-down lists.

    DNS Settings
    Domain name system settings let you set an alternative URL for your TeamLab portal. To change the ‘name’ part in your ‘’ address, enter the desired alias in the ‘Portal Address’ field. To change the whole address (i.e. you should check the ‘Custom domain name’ box and enter your own domain name in the field below. But before you do that, you need to purchase a domain name and contact your registrar to set up the appropriate DNS records pointing to the TeamLab server. After that your portal will be available from the both addresses specified within the ‘DNS Settings’ section.

    Trusted Mail Domain Settings
    Here you can specify the mail servers that may be used for the user self-registration. Choosing the ‘Any domains’ option, every person who knows your TeamLab portal address can click the ‘Join’ link on the login page and join the portal entering any mail domain he uses. If you check the ‘Custom domains’ box and set trusted domains clicking the ‘Add trusted domains’ option, only users having an email address with one of the specified domains will be able to join your portal by themselves. The ‘Disabled’ option deactivates the user self-registration feature.

    Password Strength Settings
    Here you can specify the minimal password length in characters and select their type – capital letters, digits, special symbols. The password rules set here will be a must for all the portal users.

    Click to zoom inSwitching to the ‘ Customization’ tab of the portal settings page, you can configure the following settings:

    Greeting Settings
    Within this section you can change the default logo to the one of your company clicking the ‘Change logo’ link, selecting an image file from your computer and uploading it to your portal. You can also specify your motto replacing the default text by your own one in the ‘Title’ field.

    Team Template Settings
    Here you should select one of the available templates containing a set of the names used as equivalents for ‘user’, ‘group’, ‘job/title’, ‘registration date’, ‘group lead’, and ‘main head’ corresponding to the type of your company best. The following templates are available: corporate, common, custom. Selecting the custom option, you can set your own equivalents.

    Skin Settings
    Ticking the appropriate box, select a color scheme that will be used as the standard skin for your TeamLab portal.

    Watch our video on how to customize your TeamLab portal.

    That’s all for this topic. But if you need assistance, please visit our Help Center or write a message to our Support Team. In case you have a great idea concerning TeamLab platform or just want to express your opinion, you can leave your feedback that will surely be checked out and taken into consideration.

Comments (47)
  1. Martin - Reply
    November 21, 2011 at 8:20 pm

    is there any way to hide or change the very top temlab logo ?

    • Elena - Reply
      November 22, 2011 at 5:11 pm

      Hello Martin,
      Unfortunately it’s impossible to change the TeamLab logo at the very top in the current version. But you can share your idea on a special page where all customers’ opinions are collected. To do that please follow the link: Here you can also vote for other users’ ideas and track their fulfillment. Your feedback will surely be considered!

  2. navarrete - Reply
    November 27, 2011 at 5:40 pm

    I installed teamlab on a local server but don’t see CRM and calendar features. How can i add these modules?

    • Elena - Reply
      November 28, 2011 at 8:15 am

      Hello Navarrete,
      At the moment the CRM module and calendar are available in the SaaS solution of TeamLab platform only.

  3. Paul - Reply
    December 6, 2011 at 7:57 am

    There’s something that’s being discussed in the feedback area (with 179 votes so far) and I’m wondering if we’re all missing how to do this or if the functionality being discusses isn’t available.

    Here are the main comments that explain the problem:
    “If i need to hire a freelancer to one of my project i dont want that he will read our community wiki etc, i need a kind of permission rule.”
    – boris

    “This is VERY important and makes TL a killer-app in my view. I do want to share some parts of TL with clients, most notably Projects.

    The first thing you can easily do is to make a seperation between the Community, Projects, Documents and CRM. So I can switch on/off access to these modules for certain external people. What would happen is that I create projects that are all Private. However, I do invite my team so they have access. For an external client I only have to add this person to a specific project (the other ones are Private anyway) so he/she can have access to this part. Problem currently is that I can not switch off the Community, so that Client can see all our internal blahblah.

    Next step would be to create a more granulair approach towards access rights: Different levels on accessibility of Discussions, Time tracking, Documents etc.”

    To me, and apparently many others, it seems to be a fairly basic and essential feature for a Project Management system to have. Teamlab is such a perfect product otherwise that I’m hoping we just are missing how to do this.

    • Elena - Reply
      December 6, 2011 at 12:01 pm

      Hello Paul,
      Thank you for your feedback! Our plans for the nearest future are to develop and implement the guest access feature within the Projects module that will be introduced most likely at the beginning of next year. You can share your further ideas on how to improve TeamLab at: They will surely be taken into consideration!

  4. Mehul - Reply
    December 10, 2011 at 8:42 am


    I have just download you teamlab application and run it on my local server that is running good. Now I have hosted this application for our company server that is godaddy by url “”. But it is throwing the below error:

    “Required permissions cannot be acquired.”

    Exception Details: System.Security.Policy.PolicyException: Required permissions cannot be acquired.

    As per my knowledge it is full trust error. As godaddy running on Shared server it cannot give Full trust permission and i think teamlab application require full trust level permission.

    so, Can you suggest us how can we run your teamlab application on Medium trust environment like godaddy server.


    • Elena - Reply
      December 12, 2011 at 1:04 pm

      Hello Mehul,
      Unfortunately it’s impossible to run TeamLab in a medium trust environment.

  5. Christian - Reply
    December 29, 2011 at 9:33 am

    When I log in, into the saas solution i get a list og modules, community, project…
    But how do I change this Dashboard ?
    What there is importen, is to see the changes across my modules, so I can see what is added, new comments, forum posts. New tasks and All these things.

    • Elena - Reply
      January 9, 2012 at 4:40 pm

      Hello Christian,
      At the start page of your portal (the page that appears after login) all the active modules are displayed. To deactivate one of them, click the ‘Portal Settings’ link at the top, switch to the ‘Products & Modules’ tab and uncheck the boxes that correspond to the modules you don’t need. This is the only way to customize the start page.

      As for the new content on your portal, you can see it on the ‘Dashboard’ tabs of each module. E.g. you need to check everything new within the ‘Community’ module. For this purpose open it clicking the respective link at the top or in the middle of the start page. The ‘Dashboard’ tab will open where you can see all newcomers, coming colleagues’ birthdays, new posts in blogs and forums, recent bookmarks, events, polls, photos, wiki articles.

  6. vthink - Reply
    January 4, 2012 at 11:38 am

    when CRM and calendar will be able to use in local server?

    • Elena - Reply
      January 9, 2012 at 4:44 pm

      Hello vthink,
      The CRM module and TeamLab Calendar will be available in the open-source version this month.

      • Beppe - Reply
        January 24, 2012 at 6:30 pm

        Can’t wait for the CRM module! 🙂

        • Elena - Reply
          January 25, 2012 at 12:48 pm

          Beppe, tomorrow your wish will come true! The open-source version of TeamLab will be updated and you will be able to use TeamLab Calendar and the CRM module.

          • John - Reply
            May 19, 2012 at 3:28 pm

            Hi there, will the crm and calendar be made available in the open source version in the end?

            • Elena - Reply
              May 24, 2012 at 9:29 am

              Hello John,
              The latest TeamLab open-source version that is available for download at SourceForge already includes the CRM module as well as calendar.

  7. Mehul - Reply
    January 21, 2012 at 5:09 pm

    Hello Elena,

    I have hosted my application to one of our server of windows 2008 and IIS 7.0. Everything is working fine, but when in product detail i click on “Document” tab it gives me following error:

    “404 – File or directory not found. The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable”.

    I have given full permission the “/Data” folder. Though document is uploading successfully it is not showing on listing. Kindly help me regarding this issue.

    Thank you.
    Mehul Jani

    • Elena - Reply
      January 23, 2012 at 11:11 am

      Hello Mehul,
      To avoid the problem, we recommend that you make sure that NET Framework version 3.5 is installed and that the two Windows Communication Foundation components are enabled. If it doesn’t work, please contact our support team at Good luck!

      • Mehul - Reply
        January 23, 2012 at 1:04 pm

        Hello Elena,

        Thank you for your reply. The error is resolve. WCF was not activate on windows server 2008. But now we are getting following error after WCF activation on clicking “Documents” tab of project details.

        “500 – Internal server error. There is a problem with the resource you are looking for, and it cannot be displayed.”

        Thank you,

        • Elena - Reply
          January 24, 2012 at 10:42 am

          Mehul, to resolve the problem, please write to our support team at

  8. Mehul - Reply
    January 30, 2012 at 4:34 pm

    Hello Elena,

    Now everything is working fine. But I am not able to configure talk on my teamlab application. My application is hosted on site Could you please help me how i can enable talk. I have read you installation guide and come to know that i need to give “computername” as jabbaraddress, but I am hosting my site on not locally. So what should I give as jabbaraddress. Kindly help us regarding this issue.

    Thank you

    • Elena - Reply
      January 31, 2012 at 11:09 am

      Hello Mehul,
      Add /addons/talk at the end of your portal address in the address bar of your web browser, i.e. [your portal address]/addons/talk, and press the Enter key. After that the Talk main page will open, where you can read general information on this module and see all the data you need.

  9. lordrt - Reply
    July 4, 2012 at 10:16 am

    am having a problem with the emails being sent, am getting the server name where teamlab is being hosted (PC name) instead of my custom dns name which I added. how to solve this? Am using the server exe version. which file do I need to change in the teamlab setup if any?

    • Elena - Reply
      July 4, 2012 at 11:08 am

      Hello Lordrt,
      Please add the <add key=”” value=”<YOUR_DOMAIN>”/> string into the web.appsettings.config file.

  10. Ishka - Reply
    July 23, 2012 at 5:33 pm

    Elena, I can see that I can add the domain to the web.appsettings.config file. Now that works if you run a a website on the port 80? Now how would you define that for a different port. When I set the domain without the custom port, I get emails that mention the domain, but I want for the users to get in the email the right links using the custom port. (eg. Let’s say you get a notification about some calendar item. The notification defines the item and the hyperlink should link as domain:port/data) Any ideas?

  11. Ishka - Reply
    July 23, 2012 at 7:03 pm

    If I leave the to be the calendar notifications email gives me the following : user with its hyperlink to go to the local server name place (http://servername:8080/userprofile.aspx?user=admin) This should be Now when it comes about clicking on the subscription settings in the notification email, the user is redirected to the That should have gone to the What and where do I need to type the right thing to make them both show the right link for the Internet users? Better too, how and where can I modify the notifications template?

    • Elena - Reply
      August 6, 2012 at 1:15 pm

      Hello Ishka,
      I’m sorry for the late reply.
      You can add the following string within the web.appsettings.config file:
      <add key=”” value=”http://<DOMAIN>:<PORT>”/>

      • Ishka - Reply
        August 6, 2012 at 5:05 pm

        I forgot to keep you updated, but I figured out that one a while back. Thank you anyway for the answer and hope it helps someone else as well. 🙂

  12. syam - Reply
    August 17, 2012 at 5:13 pm

    Hello Elena,
    I had deployed teamlab on my local server and it worked smoothly.After I deployed the same to my webserver, Modules such as CRM, Calendar, Community and project went missing. I can only see options to manage user profile and customization tabs. I would like to make you notice that before deploying to webserver, I had updated Studio.Web solution to .NET4 version. Kindly help me.
    Best Reagards,

    • Elena - Reply
      August 20, 2012 at 12:09 pm

      Hello Syam,
      Please try to change the corresponding parameter in IIS on the web server in the website settings, so that .net2 is used and not .net4.

  13. Harry - Reply
    October 4, 2012 at 6:00 pm


    I tested all the features, only one important thing was missing as part of the total PMS suite, billing…is it available or am I missing the same…

    • Elena - Reply
      October 9, 2012 at 1:36 pm

      Hello Harry,
      Sorry for the late reply!
      Unfortunately there is no invoicing in TeamLab yet, but there is such suggestion on our feedback page here. Please vote for this idea. As soon as it gets enough voices, it will be implemented.

  14. Gaurav Vishal - Reply
    October 8, 2012 at 11:40 am

    I have deployed Team Lab server on the windows 2008 server, I have also made changes such as color and logo and name, but the color scheme and logo gets back to original one after few minutes. Can you suggest me why is this happening.

    • Elena - Reply
      October 9, 2012 at 1:49 pm

      Hello Vishal,
      Thank you for your comment! We know about this problem, it will be fixed in the next server version.

  15. David - Reply
    November 29, 2012 at 1:14 am

    Hi TeamLab,

    I installed the local TeamLab Instance and it truely went pretty straight forward. Thanks a lot for your great work.

    However, the beautiful start page that I’m used to in the SaaS-community module showing a preview into all the various Comunity Functions doesn’t show up in my local instance. Instead some way more simlple icons for Blogs, Users, Events,… appear. How can I change that to get the same look and feel like online?

    Also, there is no backup fucktion in the local instance, is there? How can I do so?


    • Elena - Reply
      November 29, 2012 at 11:17 am

      Hello David,
      Thank you for your kind words!
      Actually server version 6.5 and SaaS version 6.5 coincide in respect of icons and design.
      As for creating backups, you can copy the databases with the help of MySQL (if you use TeamLab Server version) and your data manually from the following directories:\data\\Products\Community\Modules\Blogs\Data\\Products\Community\Modules\Bookmarking\Data\\Products\Community\Modules\Forum\Data\\Products\Community\Modules\News\Data\\Products\Community\Modules\PhotoManager\Data\\Products\Community\Modules\Wiki\Data\\Products\Projects\Data\

  16. Tung - Reply
    January 30, 2013 at 7:00 am

    I install Teamlab server on Windows Server 2008 R2 and every thing’s running fine except for the document: I can open the document module and see all (sample) documents listed there but what ever action (download, move…) I do (click) it cannot be performed and always redirect back to the portal home address.

    Can you help me with this.


    • Elena - Reply
      January 30, 2013 at 1:28 pm

      Hello Tung,
      Please send .log files from the Logs folder of the installation directory to me or to our support team at

  17. Aroma - Reply
    February 19, 2013 at 9:05 am

    Is it possible to install mutiple instances (for example 2 or 3) of Teamlab on one local server? If it’s possible, please kindly help me with how to do it.

    • Elena - Reply
      February 19, 2013 at 3:17 pm

      Hello Aroma,
      Unfortunately it’s possible to install only one TeamLab instance onto one and the same local server.

  18. internet download manager full edition - Reply
    July 3, 2014 at 12:41 am

    Have you ever considered writimg an e-book or guest authoring on otjer sites?
    I have a blog based upon on the sae topics you discuss and would love to
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    If you are even remotely interested, feeel free to shoot me an e-mail.

  19. MAHDI - Reply
    January 21, 2015 at 2:22 pm

    Hi, we are using teamLab and it is a great product exept we can’t find how to create data backup. if this option is supported let us know how to implement it, thanks

  20. Jeyson - Reply
    May 20, 2015 at 6:48 pm

    They are any way to disable Feeback and Support Tab in OnlyOffice?

    • May 21, 2015 at 12:31 pm

      Hello Jeyson,

      If you use ONLYOFFICE self-hosted version, you can disable Feedback and Support Tab in the web.appsettings.config file. In the ONLYOFFICE SaaS version there isn’t such an option. Please, leave your suggestion at

  21. Mert - Reply
    October 12, 2015 at 5:13 pm


    Is there any way to change the default activation E-Mail template ? Logos, texts etc. ?
    Thanks in advance

    • October 21, 2015 at 10:40 am

      Hello Mert,

      The current version of ONLYOFFICE SaaS solution allows you to change the logo of the default activation email message. To do that, please follow the instructions here. If any questions arise, visit our forum or contact our support team.

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