One Year: TeamLab Results and Plans

28 July 2011 By Nina 30 204

Having celebrated our Birthday and released the new TeamLab version, we’ve decided to sum up the results of our first year in the market and tell you about our plans for the future.

So, what is TeamLab today? It is over 115, 000 users worldwide and 36, 500 portals created. TeamLab helps to manage more than 76, 000 projects with a total amount of 347, 000 assigned tasks. An impressive set of numbers for a fresh startup, isn’t it?

Our growth rate shows 300% increase in half a year: at the beginning of February there were 32, 990 users and 12, 002 portals. It’s pleasant to say we are keeping the same pace in summer that usually is a low season of business activity. Our geography space is expanding as well. TeamLab is popular in 148 countries on 6 continents.

But we understand this is still only a starting position if we claim to be a serious mature project. At least, there are no TeamLab users from Antarctica so far 🙂 To prove we’re quite determined in our “Conquer the world” campaign, we’d like to share TeamLab development plans for the near future.

Currently, our prime priority is the CRM module. To release this long-cherished toolset as soon as possible, we’ve made a decision firstly to introduce it in beta. This version will include several sections: Companies, Contacts, Deals, Tasks, Reports and personal to-do-list. You’ll be able to keep and track communication history, sort  information according to assigned tags and generate reports. We’ve taken care of 37signals immigrants adding the ability to import data from Highrise. There’ll be some other pretty small features like currency conversion and customized forms for contacts, companies and deals.

Among the other upcoming enhancements you’ll be glad to see a long-waited calendar and the mobile version of the Project module. Tasks will be improved: users will be able to set tasks priority or assign them to several employees. We’re also working on TeamLab API, Gantt charts and Email integrated system.

A lot of things to do. But thanks to your support and constant feedback we’re full of enthusiasm and energy. The best is yet to come…

Comments (30)
  1. Ogerik - Reply
    July 28, 2011 at 3:58 pm

    Where can i sign up for the beta? Would love to test the CRM.

    • Olga - Reply
      July 28, 2011 at 4:01 pm

      CRM is not released yet. As it goes live, it’ll be available for all TeamLab users.

  2. vittorio - Reply
    July 28, 2011 at 4:41 pm

    Hi Olga, do you think that the future updates will be applied to opensource teamlab version.

    • Olga - Reply
      July 29, 2011 at 12:00 pm

      To be honest, I’m not sure they will be included. SaaS and AMI are our first concern now.

      • Juliana - Reply
        August 5, 2011 at 6:15 pm

        Oh, no, say it ain’t so. 🙁 Not even after it’s gone through beta and become final?

        • Olga - Reply
          August 8, 2011 at 4:22 pm

          The fact is that the number of open source users is considerably smaller than the number of SaaS and AMI clients. But we’ll think over your request, Juliana.

  3. Bakhtiyor Khujaev - Reply
    July 28, 2011 at 6:34 pm

    Teamlab, our most valuable tool in everyday tasks and projects, #1 in mind if someone asks for project management tool, very helpful support and highly promising development, congratulations on your first birthday!

    Wish you many many happy returns of the day! Wish you more, way more outstanding results!

    • Olga - Reply
      July 29, 2011 at 8:42 am

      Bakhtiyor, thank you for the kind and warm-hearted words! We will strive for better results! We already do 😉

  4. Kevin - Reply
    July 28, 2011 at 6:16 pm

    What’s the estimate time frame for beta rollout? 2 weeks, 2 months…?

    • Olga - Reply
      July 29, 2011 at 8:43 am

      Kevin, we plan to release CRM beta in September.

  5. Erik - Reply
    August 1, 2011 at 12:42 am

    Great forecast. Still a few questions:

    You mention “keep track in communication”. Does that mean that you can absorb e-mails from outside TL and get them into TL? For instance, I create a message in TL to my client and she receives that via het e-mail. She replies via her e-mail client and the repky ends up in TL automatically. I ask that because we’re testing and this is such a killer-feature (check out their videos to see how it works).

    Secondly, will I be able to share space of TL with my customer when the CRM is available? I want to work together on projects without them seeing all other kinds of stuff on my portal.

    Lastly, do you have any plans to make permissions more granular? So that I can decide that for example a document in one particular prohect is not viewable for all team members?



    • Olga - Reply
      August 1, 2011 at 4:35 pm

      Erik, the answer is:
      1) We plan to integrate email in the other modules with an ability to answer and receive comments, tasks, etc by email. It won’t be realized in the first version, but we’ll try to add it as soon as possible.
      2) ARM will be included in CRM. You’ll be able to adjust permission settings to a certain section: Deals, Companies, etc. In the future, clients access will be realized in all TeamLab modules and CRM in particular.
      3) If you need a file to be unvisible for all team members, just save it in “My documents”.
      Do you have any other questions? I’ll answer with great pleasure.

      • Erik van der Zijden - Reply
        August 1, 2011 at 11:07 pm


        Regarding point 3: I realize that I can do this with a document. But then it can’t be shared with anybody at all when I place it in my docs. Apart form documents, I want to determine permissions for every aspect of a project, but with varying settings for each person and aspect. Sounds vague huh? Let’s see:

        Person A, B and C are all part of a project that is closed for the rest of the organization. I want to share SOME discussions with person B and SOME OTHER discussions with person C. Currently that is not possible.

        Will you make permissions more granular so that I can also work in the above situation?



        • Olga - Reply
          August 2, 2011 at 12:31 pm

          We’ve got your point. Access rights will be improved in the future. You’ll get an opportunity to varify settings for each person for section such as Discussions, Forums, Blogs, etc. We haven’t planned to add permission limits for every particular aspect in a section like in your example with one discussion for person A and another one for persion B. Thank you for your suggestions, we’ll think them over.

  6. Andrew - Reply
    August 2, 2011 at 7:06 pm

    I am a big fan of teamlab but sadly why is it that in june/july there was a blog post stating that the CRM module would be available in august and then in august stating in September?

    • Olga - Reply
      August 3, 2011 at 10:35 am

      Andrew, we are sorry for delaying CRM release date. We change our updates plan mostly because of a growing number of new features requests from our users. We’ll try to make our schedule tougher.

  7. Amelia @ IT Management - Reply
    August 4, 2011 at 9:48 am

    Congrats TeamLab!

    Some small projects can really make use of free project management tools — and it does works for them.

    • Olga - Reply
      August 5, 2011 at 10:39 am

      Amelia, thanks! Btw, among our users there’s a significant amount of teams of 100 and more. It shows TeamLab’s useful for medium business as well.

  8. Juliana - Reply
    August 5, 2011 at 7:51 pm

    Congrats on the birthday and the new TeamLab version! It looks like it’s been a great year, and that you guys have set your sights high for the next year. You’ve done a great job with the application so far. I really do hope that the best is yet to come for TeamLab.

    On that note, though, I wanted to give some feedback on your recent business decisions. I just spent the last half hour reading the last few blog posts (in the last two months), so some of my comments may be dragging up old discussions back to light.

    RE: Decision To Start Charging for “Premium” Features
    On one hand, this makes complete sense: you need to make money somehow to keep your business alive, otherwise there would be no product altogether. On the other hand, I respectfully disagree with how you proceeded to do this.

    As I understand it, what happened was this: (1) you polled users what they features they wanted most, and then (2) decided to implement that feature (which turned out to be ARM), and finally (3) announced that this (much requested) feature would only be available if we pay for it. I can only suspect this move might have been motivated by the desire to get the most returns on your hard work–which is understandable, but … from the user/consumer’s point of view, I felt manipulated. It was as if you asked us what we wanted/needed most, and then used that knowledge against us.

    Like I said, though, I understand that the reason/need to charge for premium features. I, however, disagree that ARM (in its entirety) be considered a “premium” feature. Perhaps a better way would have been to release a very basic subset of ARM (maybe just allow creation of private projects, but with no customization inside it?), and then announce that the full set of ARM features (for Projects and for the other modules, like CRM) would be premium. Giving just a token few ARM functions for free would have gone a long way, I think, to appease the users.

    RE: Pricing for Premium Models
    You’ve mention that you plan to introduce different pricing models, so I’ll just keep this feedback short and sweet here: $49/month for the current premium feature set is still not cost-effective for my team. (Maybe later, when more features are added to this package…) I look forward to checking out future pricing plans/packages, but right now, I’m afraid I’m forced to look for other alternatives.

    With regards.

    • Olga - Reply
      August 8, 2011 at 11:20 am

      Juliana, thank you so much for your feedback. It’s more likely to be professional advice than an ordinary comment! Concerning your suspicions, you’ll be surprised to know that the most requested feature in the mentioned poll has turned out to be a calendar option. Thanks to this survey, we’ve also understood the necessity of CRM and Gantt charts integration that we’re working on right now. We regularly organize users polls as you can see from our feedback form to set up priorities in features development. This knowledge lets us make TeamLab a more client-oriented, popular and finally, helpful system for users.
      We try to strike the right balance between offering users a solid professional service on decent conditions and getting enough financial resources for us to maintain the project. It’s hard to find this happy medium but we believe to succeed taking into account our users feedback and criticism. We’ll keep in mind your suggestion of free “basic ARM” feature set when working on the special rates for small teams. As we have promised, additional pricing plans and discounts will be introduced in the near future. The Premium feature set will also be expanded. With more alternatives to choose from, we hope you’ll find the one that suits your needs the best.

  9. Gabriel - Reply
    August 9, 2011 at 7:43 pm

    What about subtasks? Is it included?

    • Olga - Reply
      August 10, 2011 at 8:35 am

      Yes, we are working on subtasks as well.

  10. Gabriel - Reply
    August 29, 2011 at 11:59 am

    We are waiting the CRM module… Super!!! Its comming!!!

  11. Chris - Reply
    September 7, 2011 at 2:51 am

    We’ve just started testing TeamLab for our projects and so far so good! Excited about the new features to come. Any chance you’ll be introducing access privileges at the document level? Group or member level would be exceptionally helpful for our type of projects!

    • Olga - Reply
      September 7, 2011 at 10:28 am

      Chris, I am glad to inform you that Teamlab already provides the ARM module for projects and documents so that you can easily set access rights for your teammates.

      Here are the detailed guides on how to do it in a few steps: – ARM for projects – ARM for documents

      • Chris - Reply
        September 14, 2011 at 7:43 pm

        Great – thanks! I’m wondering also about documents created from within projects (from the documents section of a project). these don’t seem to allow the user to change the document privileges – and unfortunately many of our documents have already been created/shared in this way. Help!

        • Olga - Reply
          September 15, 2011 at 12:01 pm

          Chris, you can make the project private and this way only the project team will be able to view the corresponding docs. It’s the only permission limitation in the Projects section. To make use of a fully-featured access rights management toolset, upload docs to the Documents Module. If you find this scheme inappropriate, please leave your comments in our form at We plan to revise the documents section and your feedback is very important for us!

  12. Andrei Kalabuhov - Reply
    September 14, 2011 at 4:12 pm

    Hello dear TeamLab!

    Please add a very-very needed and useful feature like transfer (move) Tasks and Milestones between Projects.

    Пожалуйста, добавьте возможность перемещения задач и вех между проектами.

    Thanks! Спасибо!

    • Olga - Reply
      September 14, 2011 at 4:56 pm

      Андрей, думаем над этим! Спасибо за пожелания, в будущем все Ваши идеи Вы можете оставлять в специально разработанной для этого форме

      • Andrei Kalabuhov - Reply
        September 14, 2011 at 9:30 pm

        Да, конечно.

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