Pros & Cons About Live Support in Enterprise Portal

We’re about to introduce live support service for all visitors of teamlab.com website.
As a result, you’ll be able to get answers to any of your questions about TeamLab in real time.

Our next step would be to offer live support in a client’s portal so that TeamLab users could get instant help & troubleshooting with their tasks. Implement it or not is a controversial point because somebody may regard such a service as invasion of privacy while others will be glad to have a personal assistant for hassle-free work with their portal, just in case.

The option to switch live support service off or completely remove it by a client could be a compromise but we’d want to be more certain.

Now we want to ask you – would it be useful for you to have a customizable live support module in your portal or would you consider this as intrusion into your privacy?

Do your pro’s outweigh your con’s?