Pros & Cons About Live Support in Enterprise Portal

We’re about to introduce live support service for all visitors of teamlab.com website.
As a result, you’ll be able to get answers to any of your questions about TeamLab in real time.

Our next step would be to offer live support in a client’s portal so that TeamLab users could get instant help & troubleshooting with their tasks. Implement it or not is a controversial point because somebody may regard such a service as invasion of privacy while others will be glad to have a personal assistant for hassle-free work with their portal, just in case.

The option to switch live support service off or completely remove it by a client could be a compromise but we’d want to be more certain.

Now we want to ask you – would it be useful for you to have a customizable live support module in your portal or would you consider this as intrusion into your privacy?

Do your pro’s outweigh your con’s?

Nina

View Comments

  • It could be handy, but I do not feel it a necessity to have it live in my portal. If I have questions I can also go to your website and ask the question there. To be honest, I would prefer to keep my portal closed.

    Great work!

  • I'm not sold on the fact that users would require live support through their portal, but it would certainly be helpful for those users who might run into trouble. Therefore, I would say that if TeamLab deems it cost-effective to provide, I certainly would not believe this is an intrusion on the privacy of my portal.

    I currently feel that TeamLab software is extremely easy to use and more effective than most others, including BaseCamp, QuickBase, and Collab to name a few. And with the addition of new features this coming fall, TeamLab software will surpass all other PM software in both style and functionality.

    Live support would just be another added bonus to an already great software. Thanks Guys!

Recent Posts

  • Partnership

Beginner’s guide on ONLYOFFICE-Nextcloud integration + live webinar

Hello everyone! In this post, we have gathered tips on ONLYOFFICE-Nextcloud integration which can be extremely useful for those who…

1 day ago
  • Open source
  • Open source
  • What's new

ONLYOFFICE Desktop Editors are now available as Flatpak

Great news everyone! The long-awaited Flatpak for our desktop editors is now available on Flathub. We are coming to more…

7 days ago
  • Integration
  • ONLYOFFICE
  • ONLYOFFICE
  • ONLYOFFICE
  • ONLYOFFICE Tips and Tricks

How to edit ownCloud documents with ONLYOFFICE on your iOS device

Hello everyone! We have recently announced that ONLYOFFICE Documents for iOS 5.0 allows connecting cloud storage services via WebDAV, and…

1 week ago
  • Events

Meet ONLYOFFICE at POSS, JRES, and re:Invent in 2019

Hello everyone! December seems to be quite a busy time for ONLYOFFICE. We will travel to the US and France…

2 weeks ago

New ways to ONLYOFFICE: AWS instances

Being on a mission to bring innovative office apps to everyone, we added ONLYOFFICE Enterprise Edition to AWS Marketplace. This…

2 weeks ago

ONLYOFFICE is looking for a mascot

Hello everyone! Our project is on the hunt for its spiritual creature. For this reason, we are opening a contest…

3 weeks ago

This website uses cookies. By continuing to browse the website you agree to our privacy policy.

our privacy policy