Pros & Cons About Live Support in Enterprise Portal

We’re about to introduce live support service for all visitors of teamlab.com website.
As a result, you’ll be able to get answers to any of your questions about TeamLab in real time.

Our next step would be to offer live support in a client’s portal so that TeamLab users could get instant help & troubleshooting with their tasks. Implement it or not is a controversial point because somebody may regard such a service as invasion of privacy while others will be glad to have a personal assistant for hassle-free work with their portal, just in case.

The option to switch live support service off or completely remove it by a client could be a compromise but we’d want to be more certain.

Now we want to ask you – would it be useful for you to have a customizable live support module in your portal or would you consider this as intrusion into your privacy?

Do your pro’s outweigh your con’s?

 
Comments (2)
  1. August 2, 2010 at 2:02 pm

    I’m not sold on the fact that users would require live support through their portal, but it would certainly be helpful for those users who might run into trouble. Therefore, I would say that if TeamLab deems it cost-effective to provide, I certainly would not believe this is an intrusion on the privacy of my portal.

    I currently feel that TeamLab software is extremely easy to use and more effective than most others, including BaseCamp, QuickBase, and Collab to name a few. And with the addition of new features this coming fall, TeamLab software will surpass all other PM software in both style and functionality.

    Live support would just be another added bonus to an already great software. Thanks Guys!

  2. Erik van der Zijden -
    August 5, 2010 at 11:44 am

    It could be handy, but I do not feel it a necessity to have it live in my portal. If I have questions I can also go to your website and ask the question there. To be honest, I would prefer to keep my portal closed.

    Great work!

Add a comment